This statement and the policy outlined herein are not intended to and do not create any contractual or other legal rights in or on behalf of any party.
How we collect your personal information:
PES collects personal information about individuals as part of the course of our business. PES may collect personal information when you (or an organisation you are associated with):
- Parks in a car park monitored or enforced by PES
- Enters into an agreement with us to provide or receive a service
- Deals with us over the telephone, sends us a letter or an email
- Appeals or pays for a breach notice
- Visits our website or when you visit us in person
Receive a breach notice and PES obtains your details from the motor vehicle register for the purposes of sending a reminder letter, a breach notice by post or debt collection letter
The type of information we collect may include (but is not exclusive of) your name, mailing address, telephone numbers, cheque, bank and credit card payment details, receipts, vehicle details and email address. There may be occasions when we source personal information about you from a third party (for example a credit reporting agency or marketing company). PES may also automatically collect non- personal information through the standard operation of its information systems infrastructure. PES may also obtain personal information from the motor vehicle register as a consequence of you breaching the terms and conditions of parking. This information is limited to the name, address and email address of the registered owner of a vehicle to which a Parking Breach Notice has been issued, but not paid. The registered owner may then supply PES with the name and address of the driver of such a vehicle.
How we use personal information:
It is our usual practice to collect personal information directly from you. We use your personal information for the purposes for which you give it to us and also for related management and administration purposes. The primary purpose of collecting any relevant personal information is to be able to provide you with our services. Names and addresses of our customers may also be provided to a mailing house to mail reminder letters or breach notices and to debt collection agencies to collect outstanding debts. If we have obtained personal information from the Motor Vehicle Register as mentioned above, we only use that information to contact you to determine whether to commence proceedings in relation to those particular Parking Breach Notice(s), and to commence proceedings if necessary. We are not permitted and do not use the information for any other purpose.
Keeping Information up to date:
If we do collect any relevant information we will take reasonable steps to ensure your personal information is accurate. If you learn that the current information we hold about you is inaccurate, you should contact us. You can request details about your personal information. You should contact us if you wish to find out about the personal information we hold about you. We will need to verify your identity before giving you access. If your request is complex, we will ask you to put it in writing and will usually deal with such a request within 20 working days. We may charge you a fee for processing the request. We do not take any steps to update information obtained from the Motor Vehicle Register as mentioned above. We may not be able to give you access. We may not be able to tell you what personal information we hold about you in certain circumstances including where the information relates to anticipated legal proceedings or where the information would reveal commercially sensitive information.
Storing your personal information:
PES take all reasonable steps to protect the personal information it holds from misuse, loss and from unauthorised access, modifications or disclosure, including steps to ensure that information.
Parking Enforcement Services (PES) endeavours to ensure that information on this website is free from error; however, it does not warrant the accuracy, adequacy or completeness of that information. PES also endeavours to ensure that information on this website, including rates and conditions of parking, is up to date. However, this information is subject to change without notice. In particular, rates and conditions for parking are displayed within each car park. Unless expressly stated otherwise, the information on this website does not constitute an offer or inducement to enter into a legally binding contract, and does not form part of the terms and conditions for parking products and services.