Parking Enforcement Services
You can pay a breach notice or appeal it online
How to avoid a breach notice
There are some simple steps you can take to avoid a breach notice. For example, ensure you park in the right bay, check the car park time limit, and enter the correct licence plate in the payment machine.
Use ParkMate where available
ParkMate – parking made easy. Find car parks and pay for your parking using your smartphone. It’s safe, contactless, and it will save you having to use a pay machine or display a ticket on your windshield.
Learn about different parking products
Each parking product may have different conditions such as entry times and exit times, time limits or set fees for a certain time period. Find out more about these products and which ones are the best for you.
Pay your breach notice
The easiest way to pay your breach notice is online via our secure payment portal.
Check our payment methods for more options.
Appeal a breach notice
You can appeal a breach notice by providing us with details and attaching evidence. Our customer service team will assess the appeal and notify you of the result.
Our Services
We specialise in car park monitoring and enforcement services, and we currently provide our services across more than 700 car parks throughout New Zealand.
FAQs
Please refer to the back of the breach notice or our reminder letter for information on how to appeal. You will need to submit your appeal in writing either via this website or by post. Please ensure you include your contact address with your appeal. Once we receive your appeal, the breach notice will be placed on hold until we can review and respond, which we will do in writing within ten (10) working days of receiving your appeal.
For more detailed information, please refer to our Appeals page.
Please go to the Payment page on this website.
In the unlikely event that you do not receive a response from us by the payment due date, feel free to contact us by telephone to establish how your appeal is progressing. The phone number is 0800 727 536, from 8:30am to 4:30pm Monday to Friday.
Yes, private parking breach notices are enforceable.
Yes, our officers have undergone extensive in-house training based on industry recognised security and private parking enforcement standards. All officers are also taken through specialised conflict management training ensuring both their own health and safety and providing extra customer service and protection for our clients brand and reputation.
No, we issue a parking breach notice for breach of contract, it is not a fine, nor a penalty. We charge only the reasonable costs incurred by us in enforcing the Terms and Conditions that are clearly sign-posted in the car park.
Check the Terms and Conditions, as enforcement arrangements differ from car park to car park.
Parking Enforcement Services, a division of Wilson Parking New Zealand Limited, is a signatory to the Code of Practice for Parking Enforcement on Private Land – New Zealand.
Click here for a copy of the code.
When a vehicle has been parked in breach of the terms and conditions of parking at a car park in which enforcement is managed by us (Parking Enforcement Services, a division of Wilson Parking New Zealand Limited), we are authorised by Waka Kotahi (New Zealand Transport Agency) to obtain registered vehicle owner details from the Motor Vehicle Register (Motochek) for the purpose of sending a notice. Access to this sensitive information is strictly controlled and monitored by both Wilson Parking and Waka Kotahi in accordance with approved user access requirements.
The Terms and Conditions are displayed throughout the car park where the breach notice was issued. Please refer to these for more detail as they do differ from car park to car park.
If you believe that your car has been towed, please call us 0800 727 536.
Our how to avoid a breach notice page provides some simple tips on how to avoid being breached.